Support

Every video generation consumes tokens. The cost varies based on your chosen resolution, duration, and whether audio is enabled. The exact token cost is always shown before you confirm a generation, so there are no surprises. You can get tokens through a Weekly Pro subscription (renewable weekly budget) or by purchasing a one-time Token Pack (tokens never expire).

If a generation fails due to a server error, your tokens may be automatically refunded. If not, please contact us with details and we'll look into it.

Go to Settings > Apple ID > Subscriptions on your device, find Vizion, and tap Cancel Subscription. You'll retain access and your remaining weekly tokens until the end of the current billing period.

Generation typically takes 1-5 minutes depending on the resolution and duration settings. You can leave the app and come back later — the generation continues in the background.

Vizion supports JPG, PNG, WEBP, GIF, BMP, and TIFF image formats, as well as MP4, MOV, and WEBM video formats.

Yes! You can save videos directly to your device gallery, share them to social media, or copy the video URL from the video player screen.

Subscriptions are tied to your Apple ID and should restore automatically via "Restore Purchases" in the app. For individual token pack purchases, please contact us with your purchase receipts.

Vizion offers four modes: Text to Video (generate from a text prompt), Image to Video (animate your images), Motion Transfer (apply movement from a reference video to your images), and Video Extension (continue a video beyond its ending).

Refunds are handled by Apple. Visit reportaproblem.apple.com to request a refund for any purchase.